Support (Internet)

 

  • What to do if Link Down?
  •  

    • Check the Device connectivity between yours & ADN.
    • Then re-connect the cable which is connected between yours & ADN’s device.
    • Reboot the device provided by ADN.
    • Reboot your internal devices (Switch, HUB, Router, Server etc.)
    • Still Problem? Please contact ADN Customer Care (Help Line: +880 2 9841234-8 Ext. 108-9).

 

  • How to fix Getting Packet loss/high latency?
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    • Ping on ADN gateway IP as most commonly the problem found on requested host. Pinging on ADN gateway IP, you can check the connectivity between yours & ADN.
    • Check your Bandwidth MRTG provided by ADN. (If utilization shows 80% up then you have Packet loss/High Latency)
    • Reboot the device provided by ADN.
    • If Bandwidth utilization shows normal then check you internal LAN. Packet loss/High Latency can be occured due to broadcast problem of your LAN. In this case please take appropriate action to clean the virus from your network.
    • Still Problem? Please contact ADN Customer Care (Help Line: +880 2 9841234-8 Ext. 108-9).

 

  • Why I can't use Proper Bandwidth?
  •  

    • Restart your internal devices (Switch, HUB, Router, Server etc.).
    • If the problem remains, then connect a single PC with ADN network & test the bandwidth usage.
    • Still Problem? Please contact ADN Customer Care (Help Line: +880 2 9841234-8 Ext. 108-9).

 

  • Why I am getting Slow Speed?
  •  

    • Check others utilization status connected to your network. If other users are using maximum bandwidth, then you are getting slow speed. In this case, you will get proper bandwidth when other users reach to normal utilization.
    • Restart once your internal devices (Switch, HUB, Router, Server etc.).
    • Still Problem? Please contact ADN Customer Care (Help Line: +880 2 9841234-8 Ext. 108-9).

 

 
 
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